Refund Policy

1. General Policy

At MMS Player, we strive to deliver the highest quality IPTV streaming experience. Due to the digital nature of our services (instant access to live channels, VOD, and subscription credentials), all sales are generally considered final and non-refundable. However, we believe in fairness and customer satisfaction, so we have outlined specific scenarios where refunds or credits may be issued.

2. Eligibility for Refund

Refunds will only be considered under the following limited circumstances:

• Technical failure on our end: If our service is completely inaccessible for more than 48 consecutive hours due to a verified server-side issue, and we cannot resolve it within a reasonable time, you may request a pro-rated refund for the remaining subscription period.
• Duplicate payment: If you were accidentally charged twice for the same subscription period, we will refund the duplicate amount immediately.
• Service not delivered: If you paid for a subscription but did not receive your login credentials or account activation within 24 hours (and failed to resolve with support), a full refund may be issued.
• Consumer protection laws: Where required by local regulations (e.g., EU cooling-off period), we comply with applicable laws. However, because digital content is provided instantly upon purchase, the right of withdrawal may be waived.

3. Non-Refundable Situations

We do NOT issue refunds in the following cases (this list is illustrative but not exhaustive):

• Change of mind: If you decide you no longer want the service or found a cheaper alternative elsewhere.
• User-side issues: Problems related to your internet connection, device compatibility, incorrect app setup, or failure to follow our setup guides.
• Partial usage: If you used the service for any period and then request a refund for the unused days/weeks.
• Content preferences: Disliking the available channels, missing specific sports events, or VOD library changes (content is updated regularly).
• Violation of Terms: Account suspension or termination due to violating our Acceptable Use Policy (e.g., sharing credentials, reselling without permission).
• Free trial abuse: Attempting multiple free trials with different accounts.

4. Free Trial & Testing Period

We strongly encourage all potential customers to request a free trial before purchasing any subscription. Our trial gives you full access to our service (limited time) so you can verify channel lineup, streaming quality, and device compatibility. If you experience any issues during the trial, please contact support immediately. Purchasing a paid plan indicates you are satisfied with the service quality.

5. How to Request a Refund

If you believe you qualify for a refund under section 2, please follow these steps:

1. Contact our support team via WhatsApp: +44 7853 785687 or email refunds@mmsplayer.com.
2. Provide your account email, subscription details (order ID, date of purchase), and a clear explanation of the issue.
3. Attach any relevant evidence (screenshots, error logs, payment receipts).
4. Our support team will review your request within 3-5 business days.

Approved refunds will be processed back to the original payment method within 7-14 business days, depending on your bank or payment gateway.

6. Chargebacks & Disputes

Opening a chargeback or payment dispute without first contacting us violates our terms and may result in immediate account suspension. We reserve the right to provide evidence of service delivery to your bank or payment processor. If a chargeback is initiated and we determine it to be fraudulent or without valid cause, we may pursue recovery of the owed amount plus administrative fees.

7. Subscription Cancellation

You may cancel your subscription at any time from your account dashboard or by contacting support. Cancellation stops future auto-renewals but does not trigger a refund for the current paid period. You will retain access until the end of your billing cycle.

8. Changes to This Refund Policy

We may update this Refund Policy occasionally. Any changes will be posted on this page with an updated "Last Revised" date. Material changes will be notified via email or website notice. Your continued use of the service after changes constitutes acceptance of the new policy.